Articles on: Billing

How Do I Access My Customer Portal (Billing Information) ?

If you would like to check your invoices, receipts or upcoming payments you can do so by going to the customer portal of our third-party billing system! To access the portal please use the following steps:

Go to the online dashboard:
On the left-hand side menu, under Settings, click on Billing.
If you have already entered your billing information and are a subscribed account, you will see a link to the "Customer Portal" at the bottom of the page under the Invoices section.

Click on the link and you will be taken to a new secured page where you can review and download your billing information.

If you need to make changes to your billing information, please use the steps in this article: How Do I Edit my Billing Information?

Please keep in mind, only an Admin is able to review and update billing information within Vacation Tracker.

Please note that if any changes need to be made to the billing information, they must be done 3 days prior to the start of the new billing cycle in order to be reflected on your invoices.

Updated on: 16/08/2022

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