Common Vacation Tracker Questions
Although our Support Team is available via live chat and email, we know that sometimes you may have questions outside of our availabilities. For your convenience, here are the answers to some of the most frequent questions about using Vacation Tracker: Can I Update User Information From My Directory Into Vacation Tracker? Yes! Since our system works as an integration with Slack, Microsoft Teams and Google Workspace, minimal user information is pulled from your workspace directory. We carPopularMicrosoft Teams : How Do I Add The Vacation Tracker Bot To Microsoft Teams?
Are you missing our Vacation Tracker Bot from your Microsoft Teams app? No worries, we can help you install it! Here are the steps to use: From your Microsoft Teams app, go to the bottom left-hand side and select the Apps icon Search for Vacation Tracker in the search bar Once you seeFew readersSlack Troubleshooting: Slack Workspace Permissions
Having trouble logging into Vacation Tracker with your Slack Workspace? No worries, we’re here to help. The most common reason for Slack sign in issues has to do with permissions. If you receive the following message, it’s likely that our system is not able to access your workspace: An Administrator from your Slack Workspace will need to approve a request to enable users to install the Vacation Tracker botFew readersGoogle Workspace: How Do I Send Notifications to a Group?
If you are using our Google Workspace integration, you have an option to send weekly, daily, global and department notifications via email to one or multiple email addresses. However, you are also able to send our notifications to a group you created within your Google Workspace account and the email will be sent to all email addresses belonging to that group. For more details on Groups within GMail please see the following link: https://support.google.com/groups/answer/2464926?hl=enFew readersEmployee Onboarding: What Roles Can I Assign in Vacation Tracker?
If you and your team would like clarification on what roles can be assigned in Vacation Tracker, don't worry we're here to help! There are currently three types of roles within Vacation Tracker: Admins Approvers Users Each role has specific permissions within your account, and enables different abilities. The Admin has the highest level of permissions and is able to create and configure all of the account settings, such as Leave Types, Leave Policies, Locations, and Departments. They cFew readersHow Do I Submit a Feature Request or Report a Bug?
We like to encourage our users to communicate with us anytime they feel something is off or they need more from our app. You're noticing a discrepancy? - Report a bug! You need a new feature? - Give us feedback! You want to thank us for making your leave organizing easier? - Write to us! You can contact us via email at support@vacationtracker.io or use our online live chat. We are always interested to hear feedback from our users and we count on the awesome teams using Vacation TrackerFew readersHow Can I Schedule a Demo?
We know that sometimes it's easier to see how Vacation Tracker works through a demo, and that is why we have created three quick online demos that you can watch at any time: For our Microsoft Teams Integration For our Slack Integration For our Google Workspace Integration Microsoft Teams Integration Demo Slack Integration Demo $Few readersWhat If a Coupon/Discount Code Doesn't Work?
Who doesn’t love coupons and discounts? We know we do! So when an error occurs it can be kind of a letdown :( Before contacting our wonderful client care, please make sure you checked all of the following: Whether you have any spelling errors. Whether the “Caps Lock” button was on. Coupon codes are case sensitive. Whether the coupon code has expired, because if so you can no longer reactivate it. Whether the coupon code you’ve received was used multiple times. Whether the coupon coFew readersSlack: Slack Error Message: ``Apologies, but you are not authorized to install Vacation Tracker`` During the Signup / Login to the Dashboard
If you are seeing the following error message during our Slack integration signup or login, it is because the Slack workspace owner has limited permissions for installation and usage of Slack apps for your workspace. The Solution The owner of the Slack workspace would need to go the following Slack pagSome readers